# Sympana Connector > GoHighLevel voice AI without code: connect Retell AI or Vapi agents to place calls, book appointments and sync call data in your CRM. No monthly fee. Source: https://sympana.com/connector Sympana Connector is a GoHighLevel Marketplace app made by Sympana. It connects Retell AI, Vapi, Anyreach, Smallest AI and SigmaMind to GoHighLevel. With AI voice agents built on Retell AI or Vapi, agencies and businesses that run their CRM in GoHighLevel can place outbound AI calls, answer inbound calls, book, reschedule or cancel appointments, create and update contacts, and bring call summaries and call data back into GoHighLevel workflows (for example with the Call Completed trigger), all without writing code. It also works natively with Sympana CRM. Pricing is pay per trigger: the Starter Tier is a flat $0.005 per paid trigger (Place Call and Get Call Data), most core contact and calendar actions are free, and there is no monthly fee; voice-platform, phone and other provider charges are separate. Sympana Connector is a separate product from Sympana’s managed payment recovery. Documentation: https://docs.sympana.com. - [Install from the GoHighLevel Marketplace](https://marketplace.gohighlevel.com/integration/6822fb63c32178f1f1b0eacb/versions/6822fb63c32178f1f1b0eacb) - [Documentation](https://docs.sympana.com) - [Community on Discord](https://discord.gg/QXk7ddhmZQ) - [Book a Connector call](https://sympana.com/booking) **Connect your stack and voice AI to GoHighLevel.** Connect Retell AI or Vapi agents to GoHighLevel without writing code. Launch in under a week and turn more conversations into booked appointments. Connector also connects Anyreach, Smallest AI and SigmaMind to GoHighLevel. Trusted by over 3,000 agencies. - Typical launch: < 1 week - Retell AI + Vapi: GHL native - Per paid trigger: $0.005 ## What is Sympana Connector? Sympana Connector is our integration for GoHighLevel. Retell AI, Vapi, Anyreach, Smallest AI and SigmaMind are calling platforms that connect through Sympana Connector to your CRM. With Sympana Connector, you can: - Book, reschedule, or cancel appointments directly within your CRM - Place AI-powered outbound calls - Auto-detect and switch lead timezones - Pull calendar slots and call data instantly - Retrieve rich call data and summaries - Create, check, and manage leads in real time - Trigger workflows from live call outcomes All without writing a single line of code. ## How Sympana Connector works 1. **Connect**: Sync your CRM, lead forms or booking systems. No code required. 2. **Automate**: Deploy AI agents to qualify leads, place calls, and book appointments 24/7. 3. **Scale**: Track results, look after your phone numbers and add workflows as you grow. ## Setup: Three steps to your first call If you already have GoHighLevel and Retell AI or Vapi, setup can happen fast. 1. **Install Sympana Connector**: Add it from the GoHighLevel Marketplace to the sub-account where your calendar and workflows live. 2. **Connect your voice provider**: Open it from the GoHighLevel sidebar and connect Retell AI or Vapi with your API key. 3. **Create your agent**: In Retell AI or Vapi, set how the agent speaks, what it can book and when to escalate. 4. **Create a Sympana connection**: Link the agent, phone number, tools and variables. At minimum: first name, phone number and contact ID. 5. **Build the post-call workflow**: Use the Call Completed trigger to act on every finished call. 6. **Test, then go live**: Run a test contact through the workflow before going live. ## The triggers and actions behind every call We connect your calls, contact details and next steps inside the GoHighLevel workflows you already use. ### Before the call Start with the right contact details and local calling hours. - **Place Call** (Action): Start outbound AI calls. Smart Selection picks the best available option. - **Wait Until Calling Window** (Action): Holds calls until the lead’s local calling hours. - **Timezone detection** (Utility): Detects each lead’s timezone from their phone number. - **Phone number rotation** (Calling): Rotates number pools, with local area-code matching. - **Dynamic variables** (Mapping): Name, phone, email and contact ID, auto-filled from your CRM. ### During the call Book appointments and update the contact as you talk. - **In-call agent tools** (Functions): Book, reschedule or cancel appointments and update contacts mid-call. ### After the call Save the call details and start the next workflow. - **Call Completed** (Trigger): Starts a workflow when a call ends, with the call details attached. - **Get Call Data** (Action): Brings the call summary, duration and status into GoHighLevel. ### Example workflow: after the call **Call Completed**: Starts when a call finishes. **Save the call details**: Add the summary and recording URL to the contact notes. **Choose the next step**: Route the contact by appointment outcome. - Booked: Add “Booked via AI” tag; Update the pipeline stage; Send a confirmation - Not booked: Add “Called, Not Booked” tag; Start the follow-up; Notify your team if needed ## Platforms Sympana integrates with Sympana Connector connects Vapi, Retell AI, Anyreach, Smallest AI and SigmaMind to GoHighLevel. - **Vapi** (Voice AI): Vapi is a developer-first voice API platform for creating customizable AI voice agents. Developer-first voice APIs; Configurable AI agents; Calls connected to your CRM. - **GoHighLevel** (Full integration): GoHighLevel is a sales and marketing platform for agencies, combining CRM, calendars and automation. CRM & pipeline; Calendar booking actions; Agency workspace. - **Retell AI** (Voice AI): Retell AI is a voice AI platform for inbound and outbound phone agents. Inbound & outbound calls; Prompt-based agent setup; Call outcomes in your CRM. - **Anyreach** (Voice AI): Anyreach makes AI agents for customer conversations across voice, SMS, email and chat. AI agents for customer conversations; Voice, SMS, email and chat. - **Smallest AI** (Voice AI): Smallest AI provides real-time text-to-speech, speech-to-text and voice agent APIs. Real-time text-to-speech; Speech-to-text; Voice agent APIs. - **SigmaMind** (Voice AI): SigmaMind makes voice AI agents for contact centers. Voice AI agents for contact centers. ## Every connected app, in one place Every app connects and runs through Retell AI, Vapi or GoHighLevel, the core platforms for calling and automation. Vapi, GoHighLevel, Retell AI, Calendly, Google Calendar, Outlook Calendar, iCloud Calendar, Zoom, Microsoft Teams, Printful, Shopify, Gmail, Twilio, Vonage, Telnyx, Google Maps, Discord, WhatsApp, Facebook, Instagram, LinkedIn, X, TikTok, ChatGPT, Claude, ElevenLabs, Grok, Make, Zapier, LiveKit, Sympana CRM. ## Pricing Starter Tier pricing: Flat rate of $0.005 per paid trigger; Free usage for most core CRM and calendar actions. | Tool | Description | Price per trigger | | --- | --- | --- | | Book Appointment | Book directly into GHL or Sympana CRM | Free | | Reschedule Appointment | Change existing booking time | Free | | Cancel Appointment | Cancel appointments automatically | Free | | Check Available Time Slots | Fetch available appointment slots | Free | | Retrieve Appointment | Get details about a specific appointment | Free | | View All Appointments | List all appointments for a contact or calendar | Free | | Place Call | Initiate outbound calls with voice agents | $0.005 | | Add New Contact | Create a new contact in CRM | Free | | Retrieve Contact | Get existing contact details | Free | | Update Contact Information | Edit or update contact data | Free | | Get Call Data | Access call summary, duration, and status | $0.005 | **Pay per trigger. No monthly Connector fee.** Most core contact and calendar actions are free. Place Call and Get Call Data cost $0.005 per trigger. Voice-platform, phone and other provider charges are separate. Worked example: 10,000 Place Call triggers + 10,000 Get Call Data triggers = 20,000 paid triggers × $0.005 = $100 in Connector fees. Provider charges are separate. ## Estimate your cost Connector fees per month = paid triggers per month × $0.005. There is no monthly Connector fee. Paid triggers ($0.005 each): Place Call, Get Call Data. Free: Book Appointment, Reschedule Appointment, Cancel Appointment, Check Available Time Slots, Retrieve Appointment, View All Appointments, Add New Contact, Retrieve Contact, Update Contact Information. Example: 10,000 calls a month, each with one Place Call and one Get Call Data trigger, is 10,000 × 2 = 20,000 paid triggers × $0.005 = $100 in Connector fees. Voice-platform, phone and other provider charges are separate. ## Pre-built automations Workflows, ready to use. Examples from Sympana’s automation library for appointments, lead capture and follow-up, built for Sympana CRM and GoHighLevel. - Sign up for GoHighLevel through our affiliate link and we preload 50 premium automations. - One-click install. No setup calls or onboarding delays. - Compatible with Sympana CRM and GoHighLevel ($297+ plan) From the automation library (snapshots from gohighlevel): - **Pipeline stage, then a call**: A lead moves to a pipeline stage. After a wait, Drip Mode paces the calls and the agent places them. - **New lead, first call**: A form or Facebook lead comes in. Three minutes later the agent places the first call, and the lead moves to the Call stage. - **Booked, so the calls stop**: An appointment is booked. The lead is tagged Booked and taken out of the calling workflows. - **Abandoned checkout**: Someone leaves a checkout. After a wait, the agent calls them and the opportunity moves to Call In Progress. - **After every call**: Every finished call starts this one. It sorts inbound from outbound calls, finds the contact and lines up the next attempt. ## Why Sympana? - **Live in under a week**: Install in a day. - **No developers**: Drag-and-drop tools. - **Spam protection**: Registration, labeling, monitoring. - **Retell AI + Vapi**: Integrated with both. - **Pay as you grow**: Only pay per trigger. Purpose-built for voice and CRM. No Make.com, Zapier or n8n workarounds. ## Frequently asked questions ### What is Sympana Connector? Sympana Connector is the GoHighLevel marketplace app that connects Retell AI, Vapi, Anyreach, Smallest AI and SigmaMind to your CRM. With Retell AI or Vapi agents, you can place AI calls, book appointments and sync call data inside your workflows, without writing code. ### Which platforms does it connect? Sympana Connector connects GoHighLevel (full integration) with Retell AI, Vapi, Anyreach, Smallest AI and SigmaMind, and works natively with Sympana CRM. Check the supported action and configuration for your workflow. ### How much does Sympana Connector cost? Starter Tier pricing is a flat rate of $0.005 per paid trigger. Place Call and Get Call Data are the paid triggers; the other listed contact and calendar actions are free. There is no monthly fee. Just pay per trigger. ### Are voice and phone costs included? No. Connector trigger fees are separate from the charges for your voice platform, phone service and other providers. ### How quickly can I go live? You can install Sympana Connector in a day, with no engineers and every tool available from day one. A typical calling and booking workflow is live in under a week. ### Do I need developers or code? No, not for Retell AI or Vapi agents. Connector's tools for them are prebuilt, so your team can set up AI calling in GoHighLevel without engineering support. ### Does it handle inbound calls as well as outbound? Yes. Sympana Connector places outbound calls and also supports inbound calls: for example, an AI receptionist that checks your calendar in real time and books appointments directly inside GoHighLevel. ### What happens after a call ends? Use Sympana Connector’s Call Completed trigger in a GoHighLevel workflow. It gives you the data from the finished call so you can write the summary to the contact, tag the outcome, move a pipeline stage or start a follow-up immediately. ## Ready to connect? Install Connector in your GoHighLevel sub-account. [Install Connector](https://marketplace.gohighlevel.com/integration/6822fb63c32178f1f1b0eacb/versions/6822fb63c32178f1f1b0eacb) · [Documentation](https://docs.sympana.com) Looking for managed payment recovery? [Explore payment recovery](https://sympana.com/payment-recovery).