{
  "schemaVersion": 1,
  "name": "Sympana",
  "language": "en",
  "canonicalUrl": "https://sympana.com/",
  "description": "Sympana (Sympana LLC) is based in Bellevue, Washington. It started in December 2022 building AI voice systems for businesses and today runs managed payment recovery programs for creditors. Founder & CEO: Emanuel Termure.",
  "organization": {
    "name": "Sympana LLC",
    "location": "Bellevue, Washington",
    "founder": "Emanuel Termure",
    "source": {
      "page": "https://sympana.com/about-us",
      "markdown": "https://sympana.com/about-us.md"
    }
  },
  "services": {
    "managedPaymentRecovery": {
      "description": "Sympana is a managed payment recovery service for creditors (accounts receivable recovery). It follows up on overdue invoices, missed payments and failed card or bank payments in the creditor’s own name, starting with the first missed payment and before write-off or agency placement: AI handles the routine calls, texts and emails, payment links use the creditor’s approved options, disputes and hardship go to a person, and Sympana’s team runs the program and reports confirmed payments. Anything not recovered goes back to the creditor’s normal process. For creditors with $100,000 or more in past-due balances each month. Pricing: No monthly fee. No implementation fee. You only pay for what we recover: our recovery fee, plus AI usage costs paid up front.",
      "fit": "For creditors with $100,000 or more in past-due balances each month.",
      "pricing": "No monthly fee. No implementation fee. You only pay for what we recover: our recovery fee, plus AI usage costs paid up front.",
      "measurement": "Our recovery fee applies only to cleared payments. AI usage costs are paid up front and shown on their own line in every report.",
      "source": {
        "page": "https://sympana.com/payment-recovery",
        "markdown": "https://sympana.com/payment-recovery.md"
      },
      "questions": [
        {
          "question": "What does it cost?",
          "answer": "You only pay for what we recover. No monthly fee and no implementation fee: just our recovery fee on cleared payments, plus AI usage costs paid up front. We agree both before launch.",
          "source": "https://sympana.com/index.md"
        },
        {
          "question": "How much needs to be past due to start?",
          "answer": "Usually $100,000 or more past due each month. Fit also depends on the accounts and on accurate payment data.",
          "source": "https://sympana.com/index.md"
        },
        {
          "question": "Do you tell customers it’s automated?",
          "answer": "Yes. It says it’s automated and uses your company’s name. Our team builds and runs it, and your team takes the cases that need a person.",
          "source": "https://sympana.com/index.md"
        },
        {
          "question": "Will it sound like us?",
          "answer": "Yes. Outreach uses your company’s name and approved wording. You set the payment options, the contact rules and what goes to your team.",
          "source": "https://sympana.com/index.md"
        },
        {
          "question": "How do transfers to our team work?",
          "answer": "We agree when to transfer and who takes the call. Disputes and hardship requests go to your team.",
          "source": "https://sympana.com/index.md"
        },
        {
          "question": "What counts as a recovered payment?",
          "answer": "A payment counts once it clears in your payment system. A promise, a clicked link or a good call is not proof of payment.",
          "source": "https://sympana.com/index.md"
        },
        {
          "question": "What happens with disputes?",
          "answer": "Follow-up pauses and the account goes to your team for review. We don’t keep asking for payment while the question is open.",
          "source": "https://sympana.com/index.md"
        },
        {
          "question": "Do we have to change our systems?",
          "answer": "No. We review what you use today, then connect through an API or a reliable export, scoped to your account and payment data.",
          "source": "https://sympana.com/index.md"
        }
      ]
    },
    "connector": {
      "description": "Sympana Connector is a GoHighLevel Marketplace app made by Sympana. It connects Retell AI, Vapi, Anyreach, Smallest AI and SigmaMind to GoHighLevel. With AI voice agents built on Retell AI or Vapi, agencies and businesses that run their CRM in GoHighLevel can place outbound AI calls, answer inbound calls, book, reschedule or cancel appointments, create and update contacts, and bring call summaries and call data back into GoHighLevel workflows (for example with the Call Completed trigger), all without writing code. It also works natively with Sympana CRM. Pricing is pay per trigger: the Starter Tier is a flat $0.005 per paid trigger (Place Call and Get Call Data), most core contact and calendar actions are free, and there is no monthly fee; voice-platform, phone and other provider charges are separate. Sympana Connector is a separate product from Sympana’s managed payment recovery. Documentation: https://docs.sympana.com.",
      "callingPlatforms": [
        "Retell AI",
        "Vapi",
        "Anyreach",
        "Smallest AI",
        "SigmaMind"
      ],
      "pricing": {
        "description": "Most core contact and calendar actions are free. Place Call and Get Call Data cost $0.005 per trigger. Voice-platform, phone and other provider charges are separate.",
        "paidTriggerUsd": "0.005",
        "actions": [
          {
            "name": "Book Appointment",
            "description": "Book directly into GHL or Sympana CRM",
            "paid": false
          },
          {
            "name": "Reschedule Appointment",
            "description": "Change existing booking time",
            "paid": false
          },
          {
            "name": "Cancel Appointment",
            "description": "Cancel appointments automatically",
            "paid": false
          },
          {
            "name": "Check Available Time Slots",
            "description": "Fetch available appointment slots",
            "paid": false
          },
          {
            "name": "Retrieve Appointment",
            "description": "Get details about a specific appointment",
            "paid": false
          },
          {
            "name": "View All Appointments",
            "description": "List all appointments for a contact or calendar",
            "paid": false
          },
          {
            "name": "Place Call",
            "description": "Initiate outbound calls with voice agents",
            "paid": true
          },
          {
            "name": "Add New Contact",
            "description": "Create a new contact in CRM",
            "paid": false
          },
          {
            "name": "Retrieve Contact",
            "description": "Get existing contact details",
            "paid": false
          },
          {
            "name": "Update Contact Information",
            "description": "Edit or update contact data",
            "paid": false
          },
          {
            "name": "Get Call Data",
            "description": "Access call summary, duration, and status",
            "paid": true
          }
        ]
      },
      "source": {
        "page": "https://sympana.com/connector",
        "markdown": "https://sympana.com/connector.md"
      },
      "questions": [
        {
          "question": "What is Sympana Connector?",
          "answer": "Sympana Connector is the GoHighLevel marketplace app that connects Retell AI, Vapi, Anyreach, Smallest AI and SigmaMind to your CRM. With Retell AI or Vapi agents, you can place AI calls, book appointments and sync call data inside your workflows, without writing code.",
          "source": "https://sympana.com/connector#faq-what"
        },
        {
          "question": "Which platforms does it connect?",
          "answer": "Sympana Connector connects GoHighLevel (full integration) with Retell AI, Vapi, Anyreach, Smallest AI and SigmaMind, and works natively with Sympana CRM. Check the supported action and configuration for your workflow.",
          "source": "https://sympana.com/connector#faq-platforms"
        },
        {
          "question": "How much does Sympana Connector cost?",
          "answer": "Starter Tier pricing is a flat rate of $0.005 per paid trigger. Place Call and Get Call Data are the paid triggers; the other listed contact and calendar actions are free. There is no monthly fee. Just pay per trigger.",
          "source": "https://sympana.com/connector#faq-cost"
        },
        {
          "question": "Are voice and phone costs included?",
          "answer": "No. Connector trigger fees are separate from the charges for your voice platform, phone service and other providers.",
          "source": "https://sympana.com/connector#faq-provider-costs"
        },
        {
          "question": "How quickly can I go live?",
          "answer": "You can install Sympana Connector in a day, with no engineers and every tool available from day one. A typical calling and booking workflow is live in under a week.",
          "source": "https://sympana.com/connector#faq-launch"
        },
        {
          "question": "Do I need developers or code?",
          "answer": "No, not for Retell AI or Vapi agents. Connector's tools for them are prebuilt, so your team can set up AI calling in GoHighLevel without engineering support.",
          "source": "https://sympana.com/connector#faq-code"
        },
        {
          "question": "Does it handle inbound calls as well as outbound?",
          "answer": "Yes. Sympana Connector places outbound calls and also supports inbound calls: for example, an AI receptionist that checks your calendar in real time and books appointments directly inside GoHighLevel.",
          "source": "https://sympana.com/connector#faq-inbound"
        },
        {
          "question": "What happens after a call ends?",
          "answer": "Use Sympana Connector’s Call Completed trigger in a GoHighLevel workflow. It gives you the data from the finished call so you can write the summary to the contact, tag the outcome, move a pipeline stage or start a follow-up immediately.",
          "source": "https://sympana.com/connector#faq-after-call"
        }
      ]
    }
  },
  "trustedPartners": {
    "names": [
      "Vapi",
      "Retell AI",
      "GoHighLevel",
      "Anyreach",
      "Smallest AI",
      "SigmaMind",
      "PureTalk AI"
    ],
    "source": {
      "page": "https://sympana.com/customers",
      "markdown": "https://sympana.com/customers.md"
    }
  },
  "securityAndCompliance": {
    "heading": "Enterprise-grade security and compliance.",
    "credentials": [
      {
        "name": "HIPAA",
        "status": "Compliant",
        "description": "Health information privacy"
      },
      {
        "name": "SOC 2 Type II",
        "status": "Attested",
        "description": "AICPA Trust Services Criteria"
      },
      {
        "name": "PCI DSS",
        "status": "Compliant",
        "description": "Payment data security"
      }
    ],
    "source": {
      "page": "https://sympana.com/#compliance",
      "markdown": "https://sympana.com/index.md"
    }
  },
  "evidence": {
    "caseStudy": {
      "title": "Transfers and card payments on a high-volume collections line.",
      "updated": "2026-10-26T10:48:21Z",
      "client": "Case study · Collections client, name withheld",
      "facts": [
        {
          "value": "5,012,651",
          "label": "Call records reconciled for this client",
          "scope": "Every call from March 15 to September 14, 2026 (184 days)."
        },
        {
          "value": "240,642",
          "label": "Live transfers to the client’s human agents",
          "scope": "Recorded in the same six months."
        },
        {
          "value": "0.77%",
          "label": "Calls that ended with an error status",
          "scope": "38,768 calls, 35,397 of them in a September 1 to 14 spike."
        }
      ],
      "measurementNote": "Call activity, not cash. These records don’t show posted cash collected.",
      "source": {
        "page": "https://sympana.com/case-studies/client-a",
        "markdown": "https://sympana.com/case-studies/client-a.md"
      }
    },
    "companyVolume": {
      "scope": "Across Sympana",
      "value": "6 million+",
      "label": "Calls we process every month",
      "allClientsLabel": "Calls we process every month, across all clients",
      "context": "Operational volume only. It excludes cash collected.",
      "source": {
        "page": "https://sympana.com/about-us",
        "markdown": "https://sympana.com/about-us.md"
      }
    }
  },
  "destinations": {
    "bookRecoveryCall": "https://sympana.com/booking",
    "bookConnectorCall": "https://sympana.com/booking",
    "login": "https://app.sympana.ai/",
    "installConnector": "https://marketplace.gohighlevel.com/integration/6822fb63c32178f1f1b0eacb/versions/6822fb63c32178f1f1b0eacb",
    "documentation": "https://docs.sympana.com"
  },
  "furtherReading": {
    "overview": "https://sympana.com/llms.txt",
    "fullText": "https://sympana.com/llms-full.txt",
    "sitemap": "https://sympana.com/sitemap.xml",
    "blog": "https://sympana.com/blog.md",
    "university": "https://sympana.com/university/index.json"
  }
}