Recover past-due balances before write-off.
We work the accounts you choose and count only payments that clear.
Account ending 5512
$1,120.00
Invoice 7 days past due
Followed up in your name
- Text sentMonday
- Payment link openedWednesday
- Payment madeToday
Paid Confirmed in your payment system
Account ending 3307
$189.00
Failed card payment
Followed up in your name
- Update link sentMonday
- Card updatedToday
- Payment madeToday
Paid Confirmed in your payment system
Account ending 7714
$3,400.00
Dispute noted
Followed up in your name
- Text sentMonday
- Dispute noted on a callTuesday
- Follow-up pausedTuesday
With your team Full history attached
Cleared today$3,649.00
Calls, texts and emails in your name, all logged.
We call your chosen accounts, answer callbacks and transfer as agreed.
Amount, due date and a payment link. Replies land on the account.
Every call, message and payment update, on its account.
Your companyCallSample
Link sent by text
Your companyText messageSample
Question sent to your billing team
Account ••4821HistorySample
- Sept 30Invoice #4821 due
- Oct 2Text reminder. Question sent to your billing team
- Oct 6Call. Link to pay sent by text
- Today$2,340.00 paid, confirmed in your payment system
Only cleared payments count.
Each stage from the first missed payment to write-off.
Failed card or bank payment
Past-due invoice
Last stage before write-off
Four plays, from first reminder to handoff.
Text message from your company: Hi Ellen, this is your company about invoice #5512 for $1,120.00, due Oct 9. You can pay it here, or just reply with any questions. Button: Pay $1,120.00. The customer replies: Thanks. I’ll pay it Friday. A promise to pay. Not counted until it clears.
Text message from your company: Hi Marcus, your $189.00 payment to your company on Oct 3 didn’t go through. You can update your card here. Button: Update card or bank. The customer replies: My card expired. Can someone help? Questions go to your team.
Text message from your company: Hi Ruth, invoice #6090 from your company for $860.00 is still open. If something is making it hard to pay, reply here and our team will get back to you. Button: Pay $860.00. The customer replies: Could I split it into two payments? Sent to your team to decide.
Inbox for your team: account ending 7714 is back with you, disputed on a call. Follow-up paused. Contact history. Payment attempts. Dispute or hardship notes. Your next step. Ready for your normal process.
When a customer says…
Typical replies, and how each is handled.
- “I already paid this.”
- Paused for your review
- “Can I talk to a real person?”
- Transferred as agreed
- “I’ll pay it Friday.”
- Logged as a promise
We review calls after launch.
No change goes past what you approved.
What our team does
- Review real conversations
- Fix what goes wrong
- Test each change on a small group first
Sample change log, October
- Oct 9TimingMoved the second reminder to the morning.
- Oct 7Follow-upReminders now name the invoice number.
- Oct 2ToneShortened the first text to two sentences.
You set the rules before the first call goes out.
Your wording and contact rules.
Details: Your wording and contact rulesYour team handles disputes and hardship.
Details: Your team handles disputes and hardshipYour payment system is the record.
Details: Your payment system is the record
Call script · Draft 3
First reminder
- Hi, this is an automated assistant calling for [Your company].
- I’m calling about an overdue
debtinvoice. - It’s for $1,120.00 and was due on October 9.
- I can text you a secure link to pay.
- Or I can pass you to our billing team.
Margin note, initialled R.M.: “Say invoice.”
Collections client · name withheld
240,642 live transfers · 184 days · 5,012,651 call records reconciled
What we did: a new transfer path; card errors escalated to the voice platform.
The growth in calls over these months is the client’s.
6 million+
Calls we process every month
Operational volume only. It excludes cash collected.
We’re paid on what we recover.
No monthly fee. No implementation fee.
You only pay for what we recover.
For creditors with $100,000 or more past due each month.
Book a CallWhat counts as recovered?
Not counted. No recovery fee.Counts toward your recovery feeA promise to pay is not a payment.A clicked link is not proof of payment.Confirmed in your payment system.
Security & compliance
Enterprise-grade security and compliance.
Trusted by healthcare organizations that demand the highest standards of data privacy and regulatory compliance.
HIPAA
Compliant
Health information privacy
SOC 2 Type II
Attested
AICPA Trust Services Criteria
PCI DSS
Compliant
Payment data security
Works with the systems you already use.
We connect your account, payment and calling systems. We confirm fit with your setup before launch.
Before you book a call.
You only pay for what we recover. No monthly fee and no implementation fee: just our recovery fee on cleared payments, plus AI usage costs paid up front. We agree both before launch.
Usually $100,000 or more past due each month. Fit also depends on the accounts and on accurate payment data.
Yes. It says it’s automated and uses your company’s name. Our team builds and runs it, and your team takes the cases that need a person.
We agree when to transfer and who takes the call. Disputes and hardship requests go to your team.
A payment counts once it clears in your payment system. A promise, a clicked link or a good call is not proof of payment.
Follow-up pauses and the account goes to your team for review. We don’t keep asking for payment while the question is open.