Follow up on past-due accounts in your name, before write-off.
Each customer gets a link to pay. Disputes go to your team.
Sample$189.00Paid
What your customer gets. What your team sees.
Choose an account. Follow it from reminder to resolution.
From account selection to cleared payment.
Choose the accounts
Which balances we work, and when each comes back to you.
Connect your systems
We use your live balance and payment data.
Follow up in your name
Calls, texts and emails in your approved wording. We answer routine questions.
Hand off the hard ones
Disputes and hardship go to your team, with the full history.
Count only what clears
Your payment system confirms it. We go through the results with you.
Who does what.
Sympana
- Build and run the workflow
- Review calls
- Look into anything that goes wrong
- Test improvements
Agreed together
- Accounts we work
- Contact rules
- Update timing
- How payments count
- Escalation routes
- Reporting
Your team
- Approve wording and payment options
- Give account and payment access
- Handle cases that need a person
You set the rules.
Your wording.
Details: Your wordingDisputes pause follow-up.
Details: Disputes pause follow-upYour payment system is the record.
Details: Your payment system is the record
Know what got paid.
A statement of cleared payments. Promises are listed separately. You only pay for what we recover: our recovery fee, plus AI usage costs paid up front.
Sample statement
[Your company]
October 2026
| Account | Amount | Status |
|---|---|---|
| ••4821 | $2,340.00 | Paid (checked) |
| ••3307 | $189.00 | Paid (checked) |
| ••5512 | $1,120.00 | Paid (checked) |
- Cleared payments
- $3,649.00
- Promises to pay
- Not counted
- Recovery fee
- As agreed
Call review and fixes after launch.
We check conversations in batches and test each change, within the rules you approved.
Change log, October
- Oct 9TimingMoved the second reminder to the morning.
- Oct 7Follow-upReminders now name the invoice number.
- Oct 2ToneShortened the first text to two sentences.
Still unpaid at the agreed point?
You choose what happens next.
See who we can introduceQuestions about recovery.
You only pay for what we recover. No monthly fee and no implementation fee: just our recovery fee on cleared payments, plus AI usage costs paid up front. We agree both before launch.
Yes. Outreach uses your company’s name and approved wording. You set the payment options, the contact rules and what goes to your team.
A payment counts once it clears in your payment system. A promise, a clicked link or a good call is not proof of payment.
Follow-up pauses and the account goes to your team for review. We don’t keep asking for payment while the question is open.
Yes. We review what you use today, then connect through an API or a reliable export, scoped to your account and payment data.