Sympana or Revaly / Failed payments and overdue accounts
Start with where the payment gets stuck.
Retrying failed card payments is a different job from following up on overdue accounts. Evaluate both the product capabilities and the work included after launch.
Questions for both providers.
Use the same account brief and measurement period for both proposals. Confirm current capabilities, commercial terms and operating responsibilities directly with each provider.
- Primary scope
- What problem does the proposed service address, and which accounts or payment events are included?
- After launch
- Who monitors the workflow, handles exceptions and approves changes?
- Commercial basis
- What are the complete platform, implementation, service, usage and internal staffing costs?
- Account fit
- Which eligibility rules, permissions and exclusions apply to your account group?
- Evidence
- Which baseline, account mix and attribution rules support the results you are comparing?
Before you decide.
- Account eligibility
- Which accounts are already being handled by another payment-recovery process?
- Payment updates
- How does a successful retry or new payment change the outreach queue?
- Attribution
- How will the same receipt be kept from being counted twice?